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Free PDF Quiz 2025 Cisco Useful 820-605: Cisco Customer Success Manager Test Preparation

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Cisco 820-605 Exam is an excellent certification for individuals who are looking to build a career in customer success management. 820-605 exam covers a broad range of topics related to customer success, and passing the exam demonstrates that the candidate has the knowledge and skills required to excel in this field. Candidates can prepare for the exam by taking advantage of various resources, including study guides, practice exams, and training courses offered by Cisco.

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Cisco Customer Success Manager Sample Questions (Q76-Q81):

NEW QUESTION # 76
What is an objective of the Customer Success Manager?

A. solve customer problems to attain business outcomes
B. train customers to ensure they understand the full capabilities of the solution
C. help customers recognize the self-service model
D. make decisions on behalf of the customer to reduce time to value

Answer: A

NEW QUESTION # 77
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?

A. No action is needed because the customer will probably renew and you can address the issue after the renewal.
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.
C. Contact the services team and request that they reach out to the customer to address the solution.
D. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.

Answer: D

NEW QUESTION # 78
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. renewal of solution subscription
B. expansion of solution features
C. deployment of solution
D. expansion of solution services
E. purchase of a new solution

Answer: B,D

Explanation:
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services

NEW QUESTION # 79
What are two expectations of the Quarterly Success Review? (Choose two.)

A. Align with customer's critical business objectives.
B. Offer additional license purchases.
C. Track key performance indicators or milestones.
D. Negotiate the level of discount in a solution expansion.
E. Consider upgrades to support existing solutions.

Answer: A,C

NEW QUESTION # 80
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

A. Evaluate the architecture value cards.
B. Research the list of accelerators.
C. Review the account health score.
D. Examine the recent QBR results.
E. Analyze the adoption report.

Answer: D,E

NEW QUESTION # 81
......

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